FACADE SUPPORT

Shipping Costs

• All products have been checked and packaged in good condition before dispatch.
• In case the item is defective, please inform us within 14 days of receipt, we will replace with a new one or issue full refund.

Delivery details:

• All orders will be shipped to buyer's paypal address. Before you pay, please make sure your address in paypal matches the address you would like us to ship to.
• All items will be shipped with tracking information within 1 business days upon receipt of payment.
• In most cases, shipping to US takes 7-12 business days. To Europe 5-9 business days. To the rest of the world 5-14 days. We try our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the local customs and postal service. If you do not receive your item on time, please contact us immediately for further assistance. We will be responsible for any damages or losses incurred in the shipping process. Listings with shipping and handling charge: the charge covers mailing, packing, warehouse and distribution costs, not postage only.
• Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

Returns:

• There is a 14 days - no questions asked return policy.
• Return is accepted within 14 days after the buyer has received the item.
• Returned item has to be in its original condition.
• Buyer is responsible for return shipping costs.
• After receiving the return we will make a replacement depending on our available stock, if not available, a refund will be issued.

Warranty:

• All products are covered by warranty.
• In case an item is defective, please inform us and we will either replace with a new one or issue full refund.

Contact:

• We care about our valued buyers, if you have any questions, our Customer Service staff will gladly help you.
• We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.
• Working hours are Monday-Friday 09:00-18:00 (UTC +2:00) Please allow up to 24 business hours for us to response.